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Trust in Action: Nurturing Harmony in the Workplace
Teresa Jurgens
Workplace trust is on the decline. Only 34% of adult Americans say they trust others – a decline from 46% in 1972. Yet, we need trust to maintain and build relationships, to take risks and innovate, and to work as successful leaders. In this presentation, you’ll learn the foundational elements of trust along with the roles of trustor and trustee essential to building trust in project teams.

From Friction to Flow: Mastering Intergenerational Communication on Project Teams
Paul Pelletier LL.B. PMP CAPS
Today’s project teams often span four generations—each bringing different expectations around communication, accountability, work/life balance, and how work gets done. These differences can either create friction, slow decision-making, and erode trust—or become a powerful driver of innovation, performance, and team cohesion.

In this fast-paced, practical 20-minute session, project managers will gain a clear understanding of the key generational dynamics shaping today’s workplace, including differing perspectives on feedback, responsiveness, autonomy, and collaboration. More importantly, participants will walk away with actionable strategies to bridge these gaps, adapt their leadership approach, and foster stronger connection across their teams.

This session is not about stereotypes—it’s about equipping leaders with the insight and tools to navigate real-world differences, reduce miscommunication, and lead intergenerational teams with clarity, confidence, and impact.

Teresa Jurgens
Teresa Jurgens is a writer, speaker, and executive coach helping leaders tap into creativity for successful innovation.  She helps organizations improve time-to-market for new products through building collaborative teams and delivering enhancements across the innovation ecosystem.  Teresa has worked with product teams around the world in a variety of industries, including food and beverage, home appliances, medical devices, publishing, petrochemicals, non-profits, and more.  She is the author of The Innovation Book series (available at Amazon), including The Innovation Leadership Book (coming in 2025). Teresa lives in Tucson and enjoys hiking among the majestic saguaro cactus.

Paul Pelletier LL.B. PMP CAPS
Paul is a PMP, corporate lawyer, author, former Chair of Diversity & Inclusion at the Attorney General of BC and international professional speaker. As a PMP and technology lawyer, Paul has successfully completed billion dollar “impossible” projects. He is also a highly sought after speaker and trainer with a focus on workplace respect, diversity/inclusion, conflict management and leadership. He has presented to over 100 PM/BA events and PMI chapters in North America, Europe, the Middle East and Asia. Paul’s website is https://pushingpastimpossible.com